Shipping policy
Welcome to Korra! We are committed to providing you with a seamless shopping experience. Below you'll find all the details regarding our shipping process, delivery times, and more.
1. Processing Time
- Orders are typically processed within 1-3 business days after payment is received. During this time, our team carefully prepares your product for shipping to ensure it arrives in perfect condition.
2. Shipping Time
- Once processed, orders are shipped out and typically delivered within 10 business days. Delivery times may vary depending on your location and any unforeseen delays from the shipping carrier.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address. We strive to offer the most competitive rates to ensure your purchase reaches you in a timely and affordable manner.
4. Tracking Your Order
- After your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment’s journey from our warehouse to your doorstep. If you have any issues with tracking, feel free to reach out to our customer support team.
5. International Shipping
- At this time, Korra ships internationally. If you are located outside of this area, please contact our customer service to inquire about potential international shipping options and rates.
6. Delays & Issues
- While we strive to deliver your order within the estimated timeframe, external factors such as weather, carrier delays, and customs processing (for international orders) can occasionally cause delays. If your order takes longer than expected, please reach out to our support team so we can assist you promptly.
7. Address Changes
- If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to update your details before the package is shipped out. Once an order has been dispatched, we cannot make changes to the delivery address.
8. Lost or Damaged Packages
- Korra is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your package arrives damaged or is lost in transit, please contact us immediately, and we will work with the shipping carrier to resolve the issue.
9. Contact Us
- If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out to our support team . We are here to help!
Thank you for shopping with Korra! We appreciate your business and are excited to provide you with high-quality products and exceptional service.